Have a question about renting with Joy Car Rental? Find quick answers below. If you can’t find what you’re looking for, feel free to contact us directly.

I’ve arrived in Christchurch — how do I pick up my car?

Getting your car is easy! We offer a free shuttle service from the airport and nearby airport hotels — just call us at +64 22 187 8599 once you’ve landed, and we’ll come get you. Prefer to come to us directly? You’re always welcome to visit our Christchurch store at 218 Roydvale Avenue, Burnside, Christchurch.

I’m travelling from overseas and don’t have a local New Zealand phone number — how can I contact you?

No problem at all — there are plenty of ways to reach us! You can message us on WhatsApp at +64 22 187 8599, ask the staff at Christchurch Airport to help give us a call once you’ve landed, email us in advance at rental@joycarrental.co.nz, or simply take a taxi directly to our store to pick up your car. However you choose to reach out, we’ll make sure to connect with you.

What if my flight is delayed and I miss my scheduled pickup time?

Don’t worry — just get in touch with us before your flight departs, and we’ll work out a new pickup time and arrangement with you, and hold your vehicle for you.

If I need to pick up or return the car late at night or early in the morning, is someone available to help, including airport transfers?

Absolutely — we’ve got you covered any time of day or night. Our airport shuttle is completely free, 24/7, so you’ll never be left stranded, even with a late-night flight. We also offer after-hours vehicle pickup and drop-off outside our standard hours (Monday–Sunday, 9:00am–5:00pm) for a small $65 NZD service fee, so an early departure or delayed arrival is never a problem.

After I return the car, can someone take me to the airport?

Of course — whenever you return your car, our free airport shuttle is ready to take you to your flight, day or night.

Am I old enough to rent a car?

As long as you’re 21 or older, you’re welcome to rent with us. Drivers aged 25 and over pay no extra fees at all. For drivers aged 21–25, a Young Driver Fee may apply — you’ll still enjoy the exact same great vehicles and service.

Is my deposit safe?

To keep things simple and secure for everyone, a $1,000 NZD security deposit is held as a credit card pre-authorisation when you pick up your vehicle — it’s not an actual charge. It’s automatically released back to you as soon as the car is returned in good condition.

What’s your fuel policy?

It’s simple — we’ll hand you the car with a full tank, and all we ask is that you return it the same way. That way, you only ever pay for the fuel you actually use, with no surprise charges.

What driver’s licence do I need?

We keep this easy — a New Zealand full licence, an International Driving Permit, or any valid overseas licence printed in English is all you need. If your licence isn’t in English, just bring along an official English translation and you’re good to go.

Can I add an additional driver?

Yes, of course! As long as they meet our driver requirements (a valid full licence, etc. — same as our main driver criteria), we’re happy to add up to 2 additional drivers to your booking completely free of charge.

What if my plans change and I need to cancel?

We understand things happen! Cancel more than 24 hours before your scheduled pickup time and there’s no charge at all. If you cancel within 24 hours of pickup, a one-day rental fee applies to cover the vehicle we’ve reserved for you. If you cancel after your scheduled pickup time — or simply don’t arrive (a no-show) — the full rental amount will apply.